Partner Relationship Specialist – Arabic Native Speakers
Cyprus | Full-time
Responsibilities
- Proactively contact all newly registered Leads via calls, messengers and online meetings, and make best efforts to convert them into Active Partners.
- Achieve individual activity and conversion KPIs (calls made, meetings held, leads activated) in line with the company’s Business Development goals.
- Qualify incoming Leads, identify their needs and motivations, and present the company’s products and partner program in a clear, compelling way.
- Activate, nurture and develop Partners through the early stages of their lifecycle until they reach the maturity level required for handover to a PRM.
- Manage a high volume of Leads simultaneously, prioritizing follow-ups so that no Lead goes cold and every opportunity is worked to its full potential.
- Deliver a satisfactory customer experience at every touchpoint of the early Sales and onboarding journey.
- Maintain accurate and up-to-date records of all interactions, pipeline status and outcomes in the CRM.
- Recognize when a Partner is sufficiently activated and developed, and hand them over to the relevant PRM with complete context and a smooth transition.
- Maintain good communication lines with PRMs, marketing and onboarding/support teams to ensure streamlined information flow to/from Leads and the Business Development team.
- Provide feedback on Lead quality, common objections and recurring questions to help fine-tune scripts, campaigns and the overall conversion funnel.
- Stay up to date on the company’s products, promotions and the partner program in order to answer questions confidently and represent the company professionally.
Requirements
- Experience in inside sales, tele-sales, lead qualification, account activation, customer support or a similar high-volume client-facing role would be a plus (financial services background is an advantage, but not required)
- Confident multi-channel communicator — able to engage, nurture and convert leads over phone calls, messengers (e.g. WhatsApp, Telegram) and online meetings
- Strong verbal and written communication skills, with the ability to quickly build rapport and trust with newly registered leads from diverse backgrounds and regions
- Persuasive selling and solid objection-handling skills, with the persistence and resilience to follow up and re-engage cold or hesitant leads
- Proven ability to consistently hit activity and conversion KPIs (calls made, meetings held, leads activated)
- Good understanding of the sales funnel and lead lifecycle, with the judgement to recognize when a partner is activated and ready to be handed over to a PRM
- Hands-on CRM proficiency — logging every interaction, managing a large pipeline and prioritizing follow-ups so no lead goes cold
- Strong time-management and organizational skills to handle a high volume of leads simultaneously without losing momentum
- Strong understanding of the company’s products and partner program (or the ability to learn them quickly) to explain the value proposition clearly to new partners
- High level of integrity and dependability
- Ability to work in a high-pressure, fast-moving, global and multi-language environment
- Excellent team player, able to collaborate with PRMs, marketing and onboarding/support functions to move partners smoothly through the funnel
- Languages, Arabic native and proficient in English. French and Turkish are a plus
We offer
- 21 paid vacation days per year
- 10 paid sick leave days per year
- Public holidays according to the Cyprus Public holiday list
- Medical insurance
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)